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Before an exam, it’s recommended that you help your students understand what will be assessed, the exam format and where they can go to get help. To get started, you can try these tips.
Talk to students about the exam
Schedule a session with your students in the weeks leading up to their exam to ensure your students know:
- What they are being assessed on, the exam format and resources permitted. Please note that exams that are not AI invigilated should be considered open-book exams.
- Examination rules, misconduct and expectations (i.e. no group sittings or public spaces)
- Who they should contact for support before, during and after their exam.
Advise what support is available
AI Invigilated Exams
- For technical support with students accessing their AI-invigilated exam, please advise your students to contact the IT Exam Hotline on 9514 3222.
- For students who are in the middle of their AI invigilated exams, the ProctorU live chat support function will be available for students who experience any technical difficulties during the exam.
Students are not able to use their mobile phone or email to contact you for support during an AI invigilated exam as this is flagged by the invigilation software.
Timed LMS and take-home exams
- If students experience technical difficulties, they are encouraged to contact the IT Exam Hotline on 9514 3222.
- Any major issues will be escalated to the relevant team and/or subject coordinator to ensure it is resolved in a timely manner.
Subject coordinator availability on the day of the exam
Advise students of your preferred contact method/availability before and during exams. It is recommended that you are available at least for the first and last hour of the exam window on the day of the exam.
Schedule time to respond to queries
Make time on the day of the exam to respond to any potential student enquiries. It is recommended that you are available at least for the first and last hour of the exam window. This ensures that support teams are able to contact you for any issues occurring at the start or towards the end of your exam.
Support for staff
The following support channels are available for staff should they require any assistance on the day of the exam:
- IT Support Centre: Phone 9514 2222 or submit a request on ServiceConnect.
- LX.lab: Submit a LX.lab support ticket for general queries and consultations. For any urgent exam queries, please also submit a ticket and share the TASK number via LIVE chat on the LX website for a speedy response.
Please note that LIVE chat is only available between 10am and 4pm on https://lx-dev.uts.edu.au.
Allow special consideration and alternative exams
If students have severe difficulties on the day of the exam, advise students to collect evidence (screenshots, recordings etc) to support their application. Students will either need to apply for an alternative or supplementary exam.
Direct students to apply for help
- Special consideration: For issues that happen beyond the student’s control that prevent them from completing the exam.
- Alternative exams; If the student did not attempt the exam at all due to illness/misadventure.